MEC

Challenge

MEC is a leading media communications specialist with 199 offices in 79 countries, in charge of planning advertising and communications solutions for brands across digital, social media and more. It is a division of WPP Group plc and part of GroupM, a major full-service media investment management company.

With clients such as Canon, Colgate, Daimler Chrysler, Yahoo and others depending upon MEC for their corporate and brand communications, delivering first class business continuity is vital.

As a communications firm, being always able to be reached no matter the circumstances is key to ensuring its reputation and maintaining relationships with clients.

 

Solution

In the event of network failure or another crisis, MEC staff can now work from their homes, temporary locations or other offices. Essential voice services such as voicemail, hunt-groups and other services are available to them from wherever they are.

Resilient’s smartnumbers not only ensures that they can maintain voice communication, it also facilitates broadcast messaging, allowing key messages to be relayed to the entire company or specific teams including employees, customers or suppliers. This enables them to continue embracing the collaborative work style so important to the business.

Benefits

In addition to providing state-of-the-art business continuity, smartnumbers has reduced MEC’s costs by removing further investment and dependency upon it’s PBX and enabling flexible working. Employees can now work from any location while still having access to voice services.

Calls can be delivered to a person’s primary location during normal operations and immediately switched to another location when necessary during an emergency.

“smartnumbers has been so beneficial, users have adopted flexible working not just for emergency situations.”

Luigi Galluzzo

MEC