Record easily and reliably
Record audio with a simple-to-use app on your device. Ensure your voice files are always captured even when not connected to the internet, with offline recording.
Capture high quality audio from interviews and meetings without the need for extra equipment, at the simple touch of a button on your phone or tablet.
Securely store interview recordings
Securely store files within the smartnumbers vault in the cloud, encrypted to the highest standards of security. Easily pool and share conversations or allow access by authorised staff for oversight and review.
Keep accurate and up-to-date recordings of conversations happening across your organisation to help quickly resolve disputes and maintain trusting relationships with clients and customers.
Quickly identify conversations
Make finding the right file easy with customisable metadata and powerful search. Automatically transcribe voice into text for search purposes: no need to use expensive transcription services.
Delve into the world of analytics through our intuitive interface, which lets you search for key words in your conversations to gain valuable insight into what your customers are saying.
Download to tablet or phone
Download recording app. Log in, enter the client or interviewee’s details and simply tap record.
Automatically archive audio
Send recordings to the cloud, or automatically store them on the device until a connection becomes available.
Transcribe, locate and review
Save time transcribing audio to text with accurate automatic transcription. Quickly locate relevant excerpts.
(minimum order of 10 users)
- Capturing face-to-face conversations is simple. You log in to the face-to-face app, enter the client’s details and the conversation is recorded.
- The recording is securely cached on the device until a data connection with the smartnumbers vault is established.
- All data, including recordings and metadata, are encrypted in transit using TLS and at rest using AES 256.
- Files are signed with HMAC before storing and all access to these files is captured in an audit log so evidence of tampering can be provided.
Format of voice recordings
- Call recordings are stored as a .wav files.
- The file is encoded with a sample of 441,000 Hz and a bit rate of 128kb/s.
Quickly and and replay recordings of interest
- The smartnumbers compliance console provides a real- time view of all face-to-face recordings.
- Compliance o cers or IT administrators are able to quickly locate and download records but cannot delete them from the smartnumbers vault.
Transcription of conversations
- Conversations may be automatically transcribed, enabling the full-text of the conversation itself to be searched and reviewed.
- Transcription is provided at the highest levels of accuracy.
Capture meeting details
- The user details (name and email address).
- Duration of the recording.
- Time of the recording.
Additional information can be captured depending on your requirements by adding custom fields during the provisioning process.
Data assurance and compliance
- The smartnumbers vault has industry-recognised certification including PCI DSS Level 1, SOC 1, SOC 2, SOC 3, ISO 27001, FISMA Moderate, FedRAMP and HIPAA.
- Data storage is compliant to EU Data Protection regulations.