Protecting your contact centre from fraud
Reduce contact centre fraud and improve customer experience by identifying suspicious calls before you answer.
Fraudsters use the IVR to validate customer information, such as recent transactions, which is then used to conduct fraud through other channels.
Voice biometric registration
Fraudsters register their voice print to access a genuine customer’s account.
Fraudsters contact the bank to clear blocked fraudulent payments.
Ineffective processes to verify a customer’s call because of a lack of trust of the caller ID.
Cross channel fraud attacks
Fraud detection platforms don’t include flags from the telephony channel so cannot detect cross channel attacks.
SIM swap and fraudulent ports
Fraudsters gain control of genuine customers’ phone number to bypass two-factor authentication.
Benefits of smartnumbers for fraud prevention
Reduce financial loss
Protect your brand reputation and avoid account takeovers by accurately identifying suspicious callers before speaking with an agent.
Improve customer experience
Reduce customer frustration by identifying and redirecting suspicious calls pre-answer, streamlining authentication of genuine callers.
Improve operational efficiency
Rapidly gain ROI as smartnumbers is network agnostic, simplifying implementation. Reducing agent handling times and optimising payment workflows.
How smartnumbers provides fraud prevention for your contact centre
smartnumbers protect identifies suspicious calls in realtime, pre-answer by examining more than 50 attributes of the Call DNATM.