Reduce contact centre fraud and improve customer experience by identifying suspicious calls before you answer.
Reduce fraud loss
Protect your reputation and avoid account takeovers by accurately accessing the level of risk of incoming calls before answering.
Real-time analysis examines attributes of the call signalling that is only available at the network level to identify typical malicious behaviour, such as if the caller has spoofed their calling line identity (CLI), or if the call has come from a high-risk operator.
Improve customer experience
Improve customer satisfaction and operational efficiency by reducing the reliance on time consuming knowledge-based authentication.
Identifying suspicious calls before answering and redirecting to specialist teams allows contact centre agents to focus on satisfying customer calls rather than prolonging insecure customer identity-interrogation.
Quickly secure your contact centre with network agnostic anti-fraud services that works with your existing telecoms infrastructure and telecoms provider to avoid a long, complex implementation.
How Fraud Detection works
Integration with the core telephone network exposes insight into calls not available to the enterprise.
Identify suspicious calls by detecting anomalies in the call signalling, such as caller ID spoofing, and caller behaviour.
Redirect to specialist teams
Define how suspicious calls should be handled before answering.