Quick guide: 4 One Public Estate number management success stories

In a bid to unlock maximum value from the public sector property estate, many local authorities combining premises, consolidating estates and selling surplus land under the One Public Estate scheme.

But with any major change or move of premises comes risk, and public sector organisations must ensure that calls to their vital phone numbers can always get through.

A large number of public sector authorities have already used the smartnumbers service. Here are four authorities that share their lessons of successfully navigating the number management challenge.