Careers

Thank you for visiting our careers page

At Resilient our goal is to bring out the very best in everyone. We are dedicated to nurturing our staff, investing in and supporting them at every step of their career development to achieve their full potential, whatever their chosen field.

Our current openings are listed below but if you’d like to work for us and don’t see the right job for you feel free to contact me as there may be other roles in the pipeline that haven’t made it to the website yet.

Heena Surani
Chief HR Officer

Current roles at Resilient

Channel Account Executive

 We are looking for an enthusiastic, confident and bright sales executive to join our well established sales team.

You will be responsible for all aspects of telephone interaction throughout the sales-cycle including prospecting, qualifying, proposal writing, closing opportunities and order management to the point the order is received. You will also be responsible for owning your client base and managing existing client relationships within your designated territory. As a Channel Account Executive, your territory will be reflective of both experience and annual target.

This is a fantastic role for an experienced inside sales executive to take the next step in their sales career. Resilient rewards success and achievement so career growth opportunities are yours to be defined. Therefore being a self-starter and having a willingness to learn is essential.

This role is desk based but there will be an expectation and occasional requirement to attend face to face meetings with existing and potential clients as appropriate.

Sales:

  • Demonstrate the value propositions of our products and services and provide general product information
  • Manage all inbound sales enquiries and outbound new business opportunities, including qualification, needs analysis and solution fit
  • Responsible for proposal writing, template creation, closing and order taking for opportunities
  • Work closely with the field-based sales team and our partners to support the qualification and sales cycle for large opportunities
  • To achieve and exceed new customer sales targets on a month by month basis and in line with your annual target
  • Manage activities, tasks and actions in Salesforce.com to accurately and efficiently process all opportunities, including cleansing and analysis of customer and prospective customer records
  • Proactively engage customers and prospects for the purposes of account development, prospecting and revenue generation
  • To engage with sales teams from partners to train, motivate and manage their sales based activities
  • Support with various marketing campaigns and events

Account Management:

  • Renew existing services within existing accounts so as to achieve our renewal and retention targets
  • Ensure that customers are actively using their services and creating and managing campaigns to encourage ongoing use of our services
  • Prepare renewal quotes and contracts for existing clients
  • Prospect within existing customers, using tools such as LinkedIn, to ensure that our opportunities for business within the customers can be explored
  • Upgrade and cross-sell services to include other product offers within existing customers, so as to achieve our new business targets
  • Assist with on-boarding on new customers and the management of customer-facing issues during this process
  • Work with the Inside Sales Manager and Marketing team to come up with new outbound marketing ideas
  • Provide feedback from clients to assess possible refinements to existing products and the need for new products
  • To track all activities, tasks and actions within Resilient’s CRM (salesforce.com)
  • Graduates who have achieved a 2:1 degree or above would be desirable
  • Proven experience in consistently exceeding sales targets
  • Excellent verbal and written communication skills
  • Able to multitask and handle several client accounts/excellent time management
  • Strong self-starter with the ability to work individually and as part of a team
  • Good interpersonal skills and the ability to build rapport at all levels
  • Motivated to succeed, enthusiastic, confident, dedicated and driven
  • Computer proficiency – experience in using Microsoft Office software

Channel Account Manager

You will be responsible for all aspects of interaction throughout the sales-cycle including prospecting, qualifying, proposal writing, closing opportunities and order management to the point the order is received within your defined territory.
New Business Sales:

  • Demonstrate the value propositions of our products and services and provide general product information
  • Manage all inbound sales enquiries and outbound new business opportunities, including qualification, needs analysis and solution fit
  • Responsible for proposal writing, template creation, closing and order taking for opportunities
  • To achieve and exceed new customer sales targets on a month by month basis and in line with your annual target
  • Manage activities, tasks and actions in Salesforce.com to accurately and efficiently process all opportunities, including cleansing and analysis of customer and prospective customer records
  • Proactively engage customers and prospects for the purposes of account development, prospecting and revenue generation
  • To engage with sales teams from partners to train, motivate and manage their sales based activities
  • Ensure that the team KPI’s are maintained, monitored, and reported which in turn contribute to the achievement of the departmental and organisational objective and strategy.

Account Management:

  • Renew existing services within existing government accounts so as to achieve our renewal and retention targets
  • Ensure that customers are actively using their services and creating and managing campaigns to encourage ongoing use of our services
  • Prepare renewal quotes and contracts for existing clients
  • Prospect within existing customers, using tools such as LinkedIn, to ensure that our opportunities for business within the customers can be explored
  • Upgrade and cross-sell services to include other product offers within existing customers, so as to achieve our new business targets
  • Assist with on-boarding on new customers and the management of customer-facing issues during this process
  • Work with the Inside Sales Manager and Marketing team to come up with new outbound marketing ideas
  • Provide feedback from clients to assess possible refinements to existing products and the need for new products
  • A minimum of 2 years’ experience of over-quota attainment in Sales within the telecom / networking / enterprise software sales.
  • Experience of selling solutions into government customers is mandatory (central or local government, and/or emergency responders).
  • Familiarity with the buying cycle of government customers, and the product catalog / G-Cloud processes.
  • Excellent verbal and written communication skills
  • Able to multitask and handle several client accounts/excellent time management
  • Strong self-starter with the ability to work individually and as part of a team
  • Good interpersonal skills and the ability to build rapport at all levels
  • Motivated to succeed, enthusiastic, confident, dedicated and driven
  • Computer proficiency – experience in using Microsoft Office software

Software Engineer

We have an exciting opportunity for a capable Software Engineer to join our fast paced agile environment and help us deliver outstanding software solutions to our portfolio of prestigious customers.

We are a team that cares about developing reliable, scalable and quality code. We work in an open, collaborative environment where learning and personal development are key. If you are passionate about creating software the right way, this is the place for you.

We promise you’ll be challenged and rewarded by the work you do in equal measure. You’ll be part of an exciting and evolving workplace, collaborating with a team of like-minded professionals.

  • To actively participate in story design and estimation sessions, contributing to discussions regarding functional and non-functional requirements, and technical solutions
  • To work collaboratively with Product Owners, Developers, Infrastructure and QA Engineers to ensure the best possible solutions for customers
  • To develop high quality software that meets the agreed functional and non-functional business requirements, and complies with the coding standards set by the team
  • To ensure feedback and support is given to peers through code reviews and pair programming
  • To display teamwork, positivity, transparency, communication and customer focus
Must have experience of:

  • Developing enterprise web applications
  • SOLID software development principles
  • TDD
  • Java
  • RESTful APIs
  • JSON / XML
  • SQL
  • Agile development methodologies

It would be beneficial if you had experience of:

  • Message queues
  • AWS
  • LDAP
  • C++
  • Knowledge of telephony protocols / systems
  • Experience of artificial intelligence / natural language processing
  • Continuous deployment