Business continuity

Never miss a call

Take care of the telecoms aspect of your business continuity plan in one simple step, with Resilient’s smartnumbers.

Avoid damage to reputation and revenue and protect critical services from disruption. Always-on phone line protection means you can be confident calls will always get through to the right person, no matter what happens.

smartumbers call protection works with any infrastructure you already have in place, whether legacy phone systems, digital, SIP or ISDN.

Avoid business disruption

Make assured communication to and from your organisation an integrated part of your business continuity plan, by safeguarding calls to your business numbers.

The smartnumbers service automatically monitors and instantly diverts calls when a failure is detected, so you have complete peace of mind you will always be reached.



Plan ahead

You decide where calls will be delivered in the event of a failure, outage or adverse event. Easily create custom dial plans to control where calls will divert to in different scenarios.

Ensure business resilience in the event of a telecoms outage, an equipment failure or if you are unable to gain access to your premises. With the smartnumbers service, you control call forwarding to your choice of landline or mobile anywhere in the UK.


Stay in control

Control everything via the easy-to-use web portal, so you have complete management of where your incoming calls are delivered to.

Take action to divert calls from wherever you are. Override your contingency plan and choose where your calls are delivered in real-time using the web portal or a phone call, giving you true business agility .


How business continuity works

Port your numbers to the cloud

Protect your calls from disruption by porting your number range to the cloud, where they can be individually diverted to more convenient locations.

Create custom dial plans

Create up to five dial plans that reflect your organsation’s unique contingency strategy, with the ability to divert to desk phones or mobiles.

Automatically or manually divert calls

Automatically or manually divert calls in the event of a failure or problem, or use personal override at any time to pull calls to wherever you are.

Discover how smartnumbers can protect your calls

(minimum order of 10 users)

Features in-depth

Secure web portal to control your inbound calls
  • Granular control of your inbound calls, down to the routing of each DDI.
  • Create dial plans to pre-define call delivery during periods of disruption.
  • Dial plans can be invoked through the secure portal and instantly divert calls.
  • Bulk changes can be designed offline and uploaded via the portal.
  • Set announcement messages informing callers of any disruption giving you time to relocate to an alternative location.

Invoking dial plans
  • Invoke dial plans at any time via the web portal or any telephone to instantly re-route calls.

Personal override
  • Authorised staff can divert calls to their current location.

Secure storage
  • All data, including recordings and metadata, are encrypted with full watermarking.
  • The smartnumbers vault has industry-recognised certification including PCI DSS Level 1, SOC 1, SOC 2, SOC 3, ISO 27001 and HIPAA.
  • Data storage is compliant to stringent EU Data Protection regulations.

Dial plans
  • Route inbound calls to any dialable telephone number.
  • Create multiple dial plans for different scenarios.
  • Up to five dial plans can be loaded into the service for activation.
  • Additional dial plans can be stored offline.

Automatic call re-direction
  • smartnumbers monitors calls and automatically redirects them when a network outage or congestion is detected.
  • smartnumbers automatically routes calls to the original location after the disruption has cleared.

Call recording
  • Record business calls when using a fixed-line phone, even during call diversion.

Latest business continuity insight